Salesforce signs deal to buy AI customer research platform Listen Labs
Bitget2026/09/29 20:36- Salesforce signed a definitive agreement to buy Listen Labs, an AI-powered customer research and human simulation platform.
- Deal targets faster qualitative insight generation, using AI agents to design studies, run interviews, recruit participants, then synthesize findings.
- Listen Labs’ platform draws on a network of more than 50 million participants, running research in more than 120 languages.
- Transaction is expected to close in the fourth quarter of Salesforce’s fiscal 2027.
Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.
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